Legal Information

Last updated: 2026-07-10

This page contains the legal and company information for The Original Cupkeeper webshop.

1. Website operator

This website and webshop are operated by:

Etcatera BV
Trading as: The Original Cupkeeper
Legal form: BV
Registered address: Burgstraat 112, 9000 Ghent, Belgium
Company number: BE1025593173
VAT number: BE1025593173

Website: https://originalcupkeeper.com
Email: johan@originalcupkeeper.com
Phone: +32 472 98 56 37

2. Trade name

The Original Cupkeeper is the trade name used by Etcatera BV for the sale of Cupkeeper products, reusable cups, related accessories, and related services.

3. Contact

For questions about products, orders, quote requests, delivery, returns, or customer support, you can contact us through:

Email: johan@originalcupkeeper.com
Phone: +32 472 98 56 37
Contact page: https://originalcupkeeper.com/contact/

We aim to respond within 2–5 business days.

4. Orders and payments

Orders placed through the webshop are processed by Etcatera BV.

Online payments are processed securely through Mollie or another payment provider shown at checkout.

Available payment methods are displayed during checkout before you place your order.

The transaction currency is EUR, unless stated otherwise.

5. Prices and VAT

Prices are displayed Prices are displayed including VAT for consumers; VAT and any shipping costs are shown clearly before checkout. Business-facing price views may show prices excluding VAT where this is clearly indicated..

Any applicable VAT, shipping costs, or additional charges are shown before you confirm your order.

For business customers, VAT and invoice details may be shown separately where applicable.

6. Delivery and returns

Information about shipping, delivery times, returns, damaged goods, refunds, and the consumer right of withdrawal is available here:

Shipping & Returns: https://originalcupkeeper.com/shipping-and-returns/

7. Terms and conditions

Purchases made through our webshop are subject to our Terms and Conditions:

Terms and Conditions: https://originalcupkeeper.com/terms-and-conditions/

If we agree separate written terms with you, for example for a custom quote, B2B order, large event order, or reseller order, those separate written terms may also apply.

8. Privacy and cookies

We process personal data in accordance with our Privacy Policy:

Information about cookies and similar technologies is available here:

Cookie Policy: https://originalcupkeeper.com/cookie-policy-eu/

9. Intellectual property

The content on this website, including text, images, product photos, designs, icons, videos, graphics, layout, branding, and logos, belongs to Etcatera BV or its licensors unless stated otherwise.

You may not copy, reproduce, distribute, modify, or use this content for commercial purposes without prior written permission.

10. Disclaimer

We do our best to keep the information on this website accurate and up to date.

However, product information, prices, availability, delivery times, and website content may change. If we notice an error in product information, pricing, or availability, we may correct it and contact you if it affects an order you placed.

Nothing on this website limits your statutory consumer rights.