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Terms and Conditions

Last updated: 2026-07-10

These Terms and Conditions apply to all purchases made through https://originalcupkeeper.com, operated by Etcatera BV, trading as The Original Cupkeeper.

By placing an order through our webshop, you agree to these Terms and Conditions. Please read them carefully before placing an order.

1. Seller information

The webshop is operated by:

Etcatera BV
Trading as: The Original Cupkeeper
Registered address: Burgstraat 112, 9000 Ghent, Belgium
Company number: BE1025593173
VAT number: BE1025593173
Email: johan@originalcupkeeper.com
Phone: +32 472 98 56 37
Website: https://originalcupkeeper.com

2. Scope

These Terms and Conditions apply to online orders placed through our webshop.

They apply to both consumers and business customers, unless a section clearly states that it only applies to consumers or only to business customers.

If we agree separate written terms with you, for example for a custom quote, large order, reseller order, event order, or B2B project, those separate written terms will take priority where they conflict with these Terms and Conditions.

3. Products

The Original Cupkeeper sells practical carrying solutions for reusable cups, bottles, and related event or hospitality products.

Our products may include:

  • standard stock products;
  • products sold in single units;
  • products sold in cases or bulk quantities;
  • custom printed products;
  • made-to-order products;
  • reusable cups and related accessories.

Product images, colours, dimensions, weights, materials, and descriptions are provided as accurately as possible. Minor differences may occur due to screen settings, production tolerances, material batches, or print processes.

4. Custom printed and made-to-order products

Some products can be customised, printed, or produced to your specifications.

For custom printed or made-to-order products, you are responsible for providing accurate information, print files, logos, colours, quantities, deadlines, and delivery details.

Where applicable, production starts only after we have received the required information and, if relevant, after you have approved the digital proof, print file, or order confirmation.

Once production has started, custom printed, personalised, or made-to-order products cannot normally be cancelled, changed, or returned unless the product is defective or does not match what was agreed.

We are not responsible for errors in print files, spelling, logos, colours, or design choices that were supplied or approved by you.

5. Prices, VAT, and currency

Prices are shown in EUR, unless stated otherwise.

Prices are displayed Prices are displayed including VAT for consumers; VAT and any shipping costs are shown clearly before checkout. Business-facing price views may show prices excluding VAT where this is clearly indicated., depending on the context and customer type.

Any applicable shipping costs, taxes, or other charges are shown before you place your order.

We reserve the right to correct obvious pricing errors. If an incorrect price was shown due to a technical or human error, we may cancel the order and refund any payment already received.

6. Orders

You place an order by selecting products, entering your details, choosing the available delivery and payment options, and confirming the order at checkout.

Before placing the order, you can review and correct your order details.

After placing the order, you will receive an order confirmation by email. This confirms that we have received your order. If we cannot accept or fulfil the order, we will contact you and refund any payment already received where applicable.

We may refuse or cancel an order if:

  • the product is unavailable;
  • the order contains incorrect prices or product information;
  • payment is not completed or is reversed;
  • the delivery address is incomplete or outside our delivery area;
  • we suspect fraud, abuse, or misuse of the webshop;
  • the order cannot reasonably be fulfilled.

7. Payment

Payments through the webshop are processed using Mollie or another payment provider shown at checkout.

Available payment methods are displayed during checkout.

Payment must be completed before the order is processed, unless we have agreed otherwise in writing.

For business customers, we may offer payment by invoice or other payment terms. These payment terms only apply if agreed separately in writing.

You are responsible for providing accurate billing information.

8. Delivery

Delivery options, delivery costs, and estimated delivery times are shown during checkout or communicated separately for custom orders.

Estimated delivery times depend on product availability, quantity, destination, printing, production, and carrier performance.

Indicative delivery times are listed in our Shipping & Returns Policy: https://originalcupkeeper.com/shipping-and-returns/.

If delivery is delayed, we will do our best to inform you. A delivery estimate is not a guaranteed delivery date unless we explicitly confirm this in writing.

If a delivery deadline is essential for your event, you should contact us before placing an order so we can confirm whether the deadline is realistic.

You are responsible for providing a complete and correct delivery address. Additional costs caused by incorrect or incomplete delivery details may be charged to you.

9. Risk and ownership

For consumers, risk passes to you when you or a third party appointed by you receives the goods.

For business customers, risk passes according to the delivery terms agreed with you. If no separate delivery terms are agreed, risk passes when the goods are handed over to the carrier.

Ownership of the products remains with us until we have received full payment.

10. Right of withdrawal for consumers

If you are a consumer buying online, you may have a legal right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period starts on the day you, or a third party appointed by you, receives the goods.

You can exercise your right of withdrawal through:

  • our withdrawal function: https://originalcupkeeper.com/withdrawal/;
  • the model withdrawal form in our Shipping & Returns Policy;
  • or another clear written statement sent to johan@originalcupkeeper.com.

More information is available in our Shipping & Returns Policy: https://originalcupkeeper.com/shipping-and-returns/.

11. Exceptions to the right of withdrawal

The consumer right of withdrawal does not apply to goods that are made to your specifications or clearly personalised.

This includes, for example:

  • custom printed Cupkeepers;
  • custom printed reusable cups;
  • products produced to your specific request;
  • products personalised with logos, names, colours, artwork, or other custom specifications.

These products cannot normally be returned or cancelled once production has started, unless they are defective or do not match what was agreed.

12. Returns and refunds

The conditions for returns, return shipping, refunds, damaged goods, incomplete deliveries, and withdrawal are explained in our Shipping & Returns Policy: https://originalcupkeeper.com/shipping-and-returns/.

Refunds are normally made using the same payment method used for the original transaction, unless agreed otherwise.

We may withhold a refund until we have received the returned goods or until you provide proof that the goods were returned, where legally permitted.

13. Legal guarantee for consumers

If you are a consumer, you benefit from the statutory legal guarantee for products that are defective or do not conform to the contract.

If a product is defective, damaged, incomplete, or does not match what was agreed, contact us at johan@originalcupkeeper.com with your order number, a description of the issue, and relevant photos where possible.

Nothing in these Terms and Conditions limits your statutory consumer rights.

14. Complaints

If you have a complaint, contact us at:

johan@originalcupkeeper.com
+32 472 98 56 37

Please include your order number, contact details, and a clear description of the issue.

We will do our best to respond within 5 business days, although complex cases may take longer.

If you are a consumer, you may also have access to consumer mediation or dispute resolution bodies under applicable law.

15. Use of the website

You may not use our website in a way that is unlawful, harmful, fraudulent, disruptive, or damaging to the website, our business, or other users.

You may not attempt to gain unauthorised access to the website, interfere with its technical operation, scrape it in an abusive way, or misuse checkout, forms, discounts, or account features.

We may suspend or restrict access to the website if we reasonably believe it is being misused.

16. Intellectual property

All content on the website, including texts, images, product photos, designs, logos, icons, graphics, videos, layouts, and brand elements, belongs to us or our licensors unless stated otherwise.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our prior written permission.

If you provide logos, artwork, files, or other materials for custom printing, you confirm that you have the necessary rights and permissions to use those materials and to allow us to use them for producing your order.

You agree to indemnify us against claims related to materials you provide without the necessary rights or permissions.

17. Liability

We are responsible for fulfilling our legal obligations and for delivering products that conform to the contract.

To the fullest extent permitted by law, we are not liable for indirect losses, loss of profit, loss of revenue, loss of business opportunity, reputational damage, or event-related losses caused by delay, product unavailability, incorrect customer information, or circumstances outside our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where this would be unlawful, including liability for fraud, intentional misconduct, or statutory consumer rights.

For business customers, our total liability for any claim related to an order is limited to the amount paid for that order, unless applicable law requires otherwise.

18. Force majeure

We are not responsible for delays or failure to perform caused by circumstances outside our reasonable control.

This may include, for example, strikes, transport disruptions, supplier delays, production issues, material shortages, extreme weather, accidents, fire, technical failures, cyber incidents, government measures, import or export restrictions, or other events beyond our control.

If such circumstances affect your order, we will contact you as soon as reasonably possible.

19. Personal data

We process personal data in accordance with our Privacy Policy: https://originalcupkeeper.com/privacy-policy/.

Our Cookie Policy is available here: https://originalcupkeeper.com/cookie-policy-eu/.

20. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

The version that applies to your order is the version available on the website at the time you place the order, unless a change is required by law or agreed separately.

21. Governing law and disputes

These Terms and Conditions are governed by the laws of Belgium.

If you are a consumer, this does not affect any mandatory consumer protection rights you may have under the law of your country of residence.

Disputes will be submitted to the competent courts of the competent courts of Ghent, Belgium, subject to mandatory consumer protection rules, unless mandatory law provides otherwise.

22. Contact

For questions about these Terms and Conditions, contact us at:

Etcatera BV
Burgstraat 112, 9000 Ghent, Belgium
johan@originalcupkeeper.com
+32 472 98 56 37